frequently asked questions

return policy:

Returns are accepted for all new sealed in original packaging products in condition sold within 7 days of purchase. Returns for new products will be returned in the original tender it was purchased. Pre-owned/used products can be returned in 7 days for store credit or exchanged for a like item. Pre-owned/used items need  to be returned in the original condition in which it was purchased and with all its parts and accessories. For all videogame systems this pre-owned/used return policy is extended to 30 days.

XP loyalty program:

XP points can only be accrued on purchases $20.00 USD or more. Transactions with store credit will not accrue XP points. XP points cannot be combined with any other offer or discounts. All discounts are subject to management approval. 

more question? contact us:

Feel free to contact us with questions, comments and/or concerns. We value your feedback!
(Note: if you have a specific question about inventory, please consider contacting that store directly via its Facebook or via phone. Also, we are unable to give trade-in quotes for systems, games or cards via phone or via email—please bring items in to the stores!)
Level Up Games Hastings
Store hours: 10AM - 10PM
Phone: 651-346-1631
Level Up Games Minneapolis
Store hours: 10AM - 10PM
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