frequently asked questions
Returns are accepted for all new sealed in original packaging products in condition sold within 7 days of purchase. Returns for new products will be returned in the original tender it was purchased. Pre-owned/used products can be returned in 7 days for store credit or exchanged for a like item. Pre-owned/used items need to be returned in the original condition in which it was purchased and with all its parts and accessories. For all videogame systems this pre-owned/used return policy is extended to 30 days.
XP loyalty program:
XP points can only be accrued on purchases $20.00 USD or more. Transactions with store credit will not accrue XP points. XP points cannot be combined with any other offer or discounts. All discounts are subject to management approval.